Shipping & Returns

Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund with a Return Authorization Number. Please do not send the product without a RAN or it will be refused.

If a product is damaged when you receive it, contact us within 7 Days of delivery. Static Fluff Anime will only accept returns of defective items or improperly shipped Merchandise.

If our Staff ask you to return the Merchandise, please use the most economical method of Mail. (the shipping fee will be reimbursed through store credit). All Merchandise is to be returned in its originalpackaging and all manuals, accessories and pack-in's are to be included.

RAN is valid for 20 days from date of issue. If the merchandise has not been returned within the 20 days of issuing the RAN. The order of return will be cancelled and any products received will be refused.

Shipping

We can ship to virtually any address in Australia.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.
We use Australian Post - Their Deliveries may take up to 3-6 Business days, and most parcel come with a Tracking Number (except for items with free delivery).
Please take note, Static Fluff Anime will not be held accountable if the parcel is lost. {It is suggested to register parcel ( signature is required)} for guarantee of delivery or damaged during transportation.
Processing time:
Most order are processed within 24-48 hours of receiving payment. The processing time starts from picking the item through to shipping it to you.
Please take note that Couriers/Postal service do not operate on weekends and Public Holidays. If an order is placed on weekend/Public Holiday the order will be shipped the following Business day. ( Monday-Friday)
Static Fluff Anime Reserve the right to change the pricing/information on their products without Notice, and may cancel or refuse an order under incorrect information. If an order has been placed under incorrect information a full refund will be issued.
Please be advise, that most Cosplay items ( such as wigs and apparels), are made to order. An additional-5 days needs to be addeds onto the delivery time.
International Shipping
It will take 3-10 Business days for delivery.
Please be advise we are not responsible for any Custom Duty Fees. That may be required in your country.